I currently work as a senior user centred design consultant for Opencast Software, a tech consultancy that is expanding its offering into user centred design. Here, I am involved in all phases of the UX process:

• lead in all aspects of designing products or services, upholding user centred design and accessibility standards
• facilitate workshops, remote and in person, with stakeholders and users to gain a shared understanding and get first-hand insights
• plan and conduct user interviews and other user research studies such as contextual research
• analyse findings and identify user needs
• perform desk research such as analytics reviews, expert heuristic reviews and competitive analysis to understand the online performance of a product or service and see where it sits within the marketplace
• run content audits to examine how useful the content is and to identify how to improve it
• develop information architecture systems to organise and structure content within websites and apps
• sketch storyboards and concepts to help convey a narrative of a product or service
• wireframe and prototype at all levels of fidelity, including HTML prototyping
• test design hypotheses through usability testing and guerrilla testing

Ways of working

I work in multi-disciplinary teams where I collaborate with stakeholders, business analysts, researchers, designers, developers and QAs throughout the lifecycle of a project to help our work meet high standards for usability and design. I have experience working in both agile and traditional waterfall delivery.

Throughout my career, I’ve worked for a wide range of organisations and brands in retail, technology, financial and government sectors.